Refund & Cancellation Policy

Till Count is a product of Streamline SMB, LLC. This page explains how free trials, cancellations, and refunds work.

1. Free trial

Every plan starts with a 14-day free trial. If you cancel before the trial ends, you pay nothing.

2. Cancel anytime

You can cancel at any time from your account. No phone call is needed. You can also email [email protected] and we will cancel it for you. When you cancel, you will not be billed again. You keep full access until the end of the month you already paid for.

3. Refunds

Your plan is paid at the start of each month. Extra tills and locations are paid after the month ends. We do not give refunds or credits for part of a month.

One exception: if you move from card billing to Clover billing in the middle of a month, we refund the unused days of that month's plan to your card.

If we made a billing mistake, like charging you twice or charging you after you canceled, email us and we will refund the full amount of the mistake.

4. Billing through Clover

If you signed up through the Clover App Market, Clover bills you for Till Count. To cancel, remove the app from your Clover account. Refunds for Clover billing follow Clover's rules, and we are happy to help you reach them.

5. Your data after you cancel

Your records stay available for 30 days after you cancel. You can ask for a copy at any time. After 30 days, they are deleted for good.

6. Contact us

Streamline SMB, LLC
[email protected]