Privacy Policy

TillCount ("the App", "we") is a cash drawer accountability application for retail merchants. This policy explains what information the App accesses, how it is used, and your rights.

Information we access

When you connect TillCount to your Clover account or Google account, we access:

• Employee information — names and IDs from your point-of-sale employee module, used to attribute cash events to the correct team member.
• Merchant identification — your merchant ID, used to create and identify your TillCount account.
• Account information — your name, email address, and business name, provided by you at signup.

What we do NOT access: sales transactions, payment card data, customer records, inventory, or banking information.

Gmail access (optional): if you choose to connect your Gmail account for support-email management, we access your inbox with the scopes you approve. We use it to read support-related messages and draft replies. We never delete email, and we never use Gmail data for advertising or any purpose outside support operations. You can revoke this access at any time from your Google account permissions page.

How information is used

Employee names are stored to attribute cash drawer events to the correct team member. Merchant IDs associate your logs with your business. Cash event data (open/close amounts, timestamps, manager draws) is entered by you and your staff and stored securely.

Data storage and security

All data is stored on access-controlled servers. Access tokens and credentials are encrypted at rest. Only you and the staff you authorize can view your business's cash logs.

Data sharing

We do not sell, rent, share, or transfer your data to third parties. Payment processing is handled by Stripe under their own privacy policy; we never see your card details.

AI-assisted features

Some features (reply drafting, FAQ assistance) use AI models to help draft responses based on your business information and our documentation. Prompts are processed by our AI provider (OpenRouter/Google) and are not used to train public models. Drafted content is reviewed before being sent whenever possible.

Data retention and deletion

Your data is retained while your subscription is active. On cancellation, records remain available for 30 days, then are permanently deleted unless you request earlier deletion. Contact [email protected] to request a data export or deletion.

Your rights

You may revoke app access at any time via your Clover or Google account settings, request a copy of your data, or request permanent deletion. See our contact page for support.

Contact

Questions about this policy: [email protected]