Straight answers about setup, billing, security, and the
everyday stuff. Can't find yours? Contact us — real humans answer.
Getting started
Setup
Under a minute for your first register. Create your
account, name your register, and open your first shift. If you connect Clover, your employee
list syncs automatically.
No. TillCount runs on any phone, tablet, or computer
with a browser. There's nothing to install on your point-of-sale unless you want the deeper
Clover integration.
Yes — TillCount connects through the Clover platform
to sync your employee list and register information. Your staff then use TillCount on any device
to log their opens and closes.
Yes. Each store runs its own register, and owners get
a unified view across all locations. Multi-location management is included in the Standard plan.
Billing
Billing is handled securely through Stripe, the same
payment infrastructure used by most modern software companies. Your card details never touch
our servers.
Yes — completely self-service. From your account portal
you can switch plans, update your card, or cancel anytime. No phone calls, no emails, no waiting.
Your records stay available for 30 days after cancellation,
and you can request an export at any time. After 30 days they're permanently deleted.
Security & trust
Staff can log events — that's it. Correcting or recovering
entries requires the manager PIN, and every correction is audit-trailed with the manager's identity
and a timestamp. The history is the point, so it stays intact.
That's exactly why recovery exists. A manager can close a
stuck shift from the Fix panel — with a backdated, flagged recovery note. An app error never costs
you a record.
Only you and the staff you authorize. We don't sell, share,
or analyze your business data. Full details in our privacy policy.
Troubleshooting
The variance is flagged in the alert and in your history
table. Check the recent draws log first — most discrepancies are an unlogged withdrawal. Managers
can investigate from the Fix panel and annotate the record.
Access can be restricted to approved networks by the account
owner. If you're on a new network, contact your account owner. For everything else, reach us via
the contact page.
A manager can fix any entry from the Fix & recover panel —
the correction is recorded alongside the original, so the audit trail stays honest.